Documentation
Visual Aids are key to assist in the learning process and continuing to grow a strong culture of high performance and accountability. InterWeave provides you with the necessary visual tools to support your employees in retaining information and implementing their new knowledge.
Posters
The Hierarchy of Customer Needs, the Hierarchy of Employee Needs, the Performance Management Cycle and many other graphics are powerful reminders of the principles that guide your organization to focus on the behaviors that will take you to the highest success. These visuals are also available to put on mouse pads, writing tablets, banners and other tangible items that will serve as visual reminders of your behavioral management focus!
Books
Order Kimberly King's "Is Your Call Center Really WOW?" to provide you with all the details and examples of how her philosophies really work. You can evaluate your true levels of how WOW you really are! Put your customer contact center to the test and see how well you do!
Are you a utility company and wanting something just for your industry? "The Power of WOW in US Utility Call Centers" provides you with 100 audio examples of how WOW the utility industry is. See the results of how 105 utilities ranked in the 2008 benchmarking study. Order it now!
InterWeave will be happy to take your order over the phone at 813-933-4431 for any of these products.
"Kimberly King is one of a kind. When she spoke at Progress Energy, my colleagues kept asking me if she always had this much energy. I can assure you, she does. Kimberly captivates her audiences. She compelled us and challenged us to create positive changes in our organization. If you have the opportunity to work with Kimberly, you'll be glad you did."
Bonnie Bischoff
Progress Energy
