Articles

Adapting to Change Change is never easy. Knowing how to ask questions, acknowledge the needs of others and search for alternative solutions will help you rise above the stressful times that change brings.
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Driving Change with Immediate Feedback Providing immediate feedback is the key to holding your employees accountable for their performance. But coaching is not as easy as it sounds. Here are the tips to providing immediate feedback so that it is efficient, effective and motivating to your employees.
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How to Achieve Success Whether you are looking to be more successful in your personal relationships, your career, or your education, there are specific tips that will help you to achieve success in your life. You will be able to implement these ideas right away for immediate success!
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Utility Benchmarking Study Rankings In 2008 InterWeave made over 500 calls into 105 utility companies to identify how WOW they are in their level of service and efficiency. Here are the results! How does your utility rank compared to the industry?
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Calibration Sessions Being consistent in how you measure your performance is critical. But being calibrated in your measurement of your performance is not always easy. Here is the process for making calibration sessions easy and more effective so that you can gain a return on your investment from your monitoring and measuring activities.
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Handling High Bills Are you a utility company that struggles with handling calls from customers related to receiving high bills? Here is the information you need to help your employees handle those calls with ease.
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Sales Techniques There are specific behaviors that enable you to be a great sales person! Learn the specific behaviors that will help you foster strong relationships, overcome objections and close the deals with ease.
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"Kimberly King is one of a kind. When she spoke at Progress Energy, my colleagues kept asking me if she always had this much energy. I can assure you, she does. Kimberly captivates her audiences. She compelled us and challenged us to create positive changes in our organization. If you have the opportunity to work with Kimberly, you'll be glad you did."
Bonnie Bischoff
Progress Energy

newest articles on human performance

May 2008

Utility Benchmarking Study Rankings

InterWeave mystery shopped 105 utility companies to see how WOW they were. See who we benchmarked, how you ranked and our recommendations for performance improvement.

June 2008

Driving Change With Immediate Feedback

Immediate feedback is critical to ensure that your employees' behaviors are meeting your needs. Here are the steps to providing effective and efficient immediate feedback.

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