Articles
As part of InterWeave's mission to, “unite people, identify opportunities, implement change and drive results to create WOW Customer experiences” , we are proud to offer you these FREE business articles so that you can enhance Employee performance and begin your Journey to WOW. Turn to InterWeave for the latest insight into driving continued performance improvement and moving to WOW!
Article Title |
Description |
| 2008 InterWeave Utility Benchmarking Study Company Rankings | Find out where you ranked in InterWeave’s 2008 Benchmarking Study of 105 U.S. utilities. |
| Driving Change with On-the-Floor Mentoring | Do you walk around your organization and wonder where your Supervisors are or listen to phone calls and wish your performance were different? Do you find yourself thinking, “It’s time for a change!” While you may find yourself with a flurry of ideas of how to get to higher performance, it is important to follow a process that will lead to success. |
| How Do You Spell S.U.C.C.E.S.S.? | Achieve your highest potential as InterWeave president Kimberly King shares the steps for success in all areas of your life! |
| Leading Through Change | How can you be a change catalyst and inspire others in your organization to higher levels of performance? Gain InterWeave’s powerful recommendations for leading and mentoring change. |
| But I'm Not a Sales Person | Are you in a “service” organization that wants to move to being more of a “sales” environment? Are you experiencing resistance? Learn the key behaviors and skills that you can bring out in your front-line Employees to bridge the perceived gap between these two philosophies. |
| Making Calibration Count | Is calibration a frustrating but necessary activity in your organization? Maximize the performance change that can be experienced through effective and efficient calibrations. |
| Handle High Bill Calls With Success | Are you a utility organization that cringes at those “high bill” complaints from your Customers? Learn how to turn those calls around and create more loyal and satisfied Customers. |
| Prioritizing Our Customer Needs | How does your organization handle escalated calls or Customer interactions? Understanding the evolving needs of your Customers is critical to not only recovering those Customers, but making them loyal Customers. |
| Support Your Supervisors to Drive Results | Your Supervisors are the key to mentoring and driving higher levels of performance from your front-line Employees. Learn ways to support these critical leaders to experience results! |
| What is the Next Step to Move to WOW? | A WOW culture is about consistently moving to even higher levels of performance. This valuable white paper explores how various areas of your organization can contribute to and drive WOW! |
| Refocus Your Customer Service Training and Drive Results
Also available in the Sept/Oct issue of Contact Professional. |
Has you organization spent countless sums of money on “customer service” or “soft skills” training with no results? Through this in-depth article, InterWeave provides you with a 10-step process for getting WOW performance results. |
| Motivation vs. Morale | Are you tired of not experiencing a return on investment for your incentives and motivation strategy? The issue may be the level of morale in your organization. |
| What You Tolerate Becomes Your Standard | Explore InterWeave’s key mantra in this article that provides you with the steps for consistently holding Employees accountable for WOW performance. |
| Comprehensive WOW Self-Assessment | How WOW is your organization? InterWeave president Kimberly King poses 57 questions that put your level of WOW to the test! |
| Rapid WOW Self-Assessment | Are you looking for key points to determine your level of WOW? Take this quick self-assessment with your team to uncover areas that you can elevate performance to the next level! |
| Contact Professional Article: Top 8 Questions to Identify Your Level of WOW | InterWeave president Kimberly King further explores ways to discover and elevate your organization’s performance. |