Author Archive | Kimberly Mitchell

Do you want to focus on customer service skills? Start with your policies

I’ve received several requests over the past few weeks to conduct training on customer service skills.  Can I do that?  YES- I can definitely do that.  But let’s really understand what we are asking for when we embark on a corporate desire to improve our customer service skills. First… Is your true focus on the […]

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My Week with The Tao Te Ching

Have you ever read The Tao by Lao Tzu?  I did and here is my story.  This week in Leadership Theory we are reading the 81 chapters and reflecting on its relevancy to leadership. There are some leadership lessons to be learned here…. 1. There are things that we do to develop the leadership characteristics […]

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Sharing My Journey with You

As some of you may know, I completed my Master’s program in Organizational Leadership in May from Gonzaga University and found out that there was still SO much to learn in the field of leadership.  When you really think about it, leadership as a discipline has only been around since the 1940’s as compared to mathematics, philosophy […]

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Another opinion about listening to complainers

I just finished reading an interesting perspective on listening to complainers found online at the following link: http://www.inc.com/minda-zetlin/listening-to-complainers-is-bad-for-your-brain.html The premise of this article is that listening to complainers is actually bad for your brain and has negative affects on us.  Linda interviewed Trevor Blake, the author of Three Simple Steps: A Map to Success in […]

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