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Kimberly Mitchell Update

It is hard to believe that 2015 is nearly over. This has been quite the year of change for me- personally, professionally, and educationally. From an education standpoint, I completed my classwork at Eastern University and have started my dissertation process focused to flourishing in the contact center. This is a relatively new concept and […]

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Making Changes Isn’t Easy

Anyone who thinks making changes is easy- has not really changed! People who say that adapting  to changes comes easy to them probably have not made a true transformational change; they may have only made a small incremental change. It’s the transformational changes that have the greatest impact on individuals as well as on organizations. […]

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Looking for Organizational Change?

Organizational change begins by making deep changes in ourselves. We are now embarking on chapter 6 of Robert E. Quinn’s Deep Change: Discovering the Leader Within. There are nuggets to be found in each of these chapters and I’m hoping that you have been enjoying the journey of discovering the leader within yourself as you […]

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