Archive | Corporate Culture

Looking to Implement Organizational Change in the New Year?

The beginning of the New Year is a great time for making organizational changes! Recent conversations that I have been having with corporate leaders are focused around new initiatives in organizational change and leadership for 2014. I love this topic because I firmly believe that in order to continue being a learning organization and continue […]

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Are your Diversity Initiatives Working?

Companies spend billions of dollars each year to provide education and training to their employees about respecting diversity. Are you getting a return on investment from the time and money you are spending? Do your employees “feel the love” through your respect and appreciation of their uniqueness? Read this article and put yourself and your […]

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Beyond respecting diversity- being inclusive

So by now, we have all attended at least one class on “respecting diversity”.  So my question now is, “How is that working for you?” It’s time that we moved beyond the thoughts and feelings of respecting diverse cultures, ways of life, religions, sexual preferences, geographic locations, etc. and start doing the actions that show […]

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Do you want to focus on customer service skills? Start with your policies

I’ve received several requests over the past few weeks to conduct training on customer service skills.  Can I do that?  YES- I can definitely do that.  But let’s really understand what we are asking for when we embark on a corporate desire to improve our customer service skills. First… Is your true focus on the […]

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