Are you ready to begin your Journey to WOW™?

Sales and Customer Service Training and Consulting with Keynote Speaker, Kimberly King

Kimberly King, InterWeave Founder and President

Kimberly King

President and Founder, InterWeave

Prepare to be WOWed! With over 20 years of contact center leadership experience, Kimberly passes on her passion for WOW service through her dynamic consulting and training, insightful writings and inspirational keynote speeches. Her enthusiasm for putting the Customer first is contagious as she forges a value based partnership with those she serves to achieve WOW performance. Her detailed tips and strategies provide you with all the how-to steps to make a difference in your business. Call center Representatives through Senior Leadership enjoy Kimberly's dynamic and interactive presentation style as she embraces and embodies her mentoring mission statement to, "Inspire others to continuously strive for higher levels of performance through creative and strategic methods that are always focused to achieving your goals." Kimberly also lives her values statement of F.I.R.S.T. Things First:

  • Faith
  • Integrity
  • Respect
  • Sincerity
  • Trust

Whether you read her book, Is Your Call Center Really WOW?, follow the tips in her call center leadership calendar, 365 Days to Higher Performance, or partner with her and InterWeave to change the way you do business, Kimberly will inspire you to begin your own Journey to WOW. Kimberly's level of intensity for creating clear strategies that will help you create a WOW culture will leave you with the direction and understanding that will assist you in achieving your goals.

Kimberly holds a Bachelor of Science in Business from St. Elizabeth's College, is a member of the NSA (National Speakers Association) and continues to offer valuable recommendations for driving change through her frequent contributions in Entrepreneur, Real Simple, Contact Professional, Customer Interaction Solutions, DM News, The Customer Communicator, The Tampa Bay Business Journal, CallCenterTimes.com and through her blog at www.wowperformance.com. Kimberly is also the author of the Christian-based children's book God is in the Refrigerator. Contact Kimberly at 877-96-WEAVE or kking@interweavecorp.com.

Shannon Haddix

Performance Consulting

Driving change is Shannon’s passion as she partners with you in your Journey to WOW. Having served InterWeave clients for over 5 years in both content development and onsite consulting and training, her expertise lies in helping clients with the processes and strategies for not only elevating the Customer experience, but elevating the fulfillment contact center leaders and Representatives gain from performing at a higher level. Shannon graduated from the University of South Alabama with a Bachelor of Science degree in Business. Beginning her career in the contact center industry with Promus Hotels in 1996, Shannon brings real-world experience in various areas of the call center, including Training and Operations Management. Dedicated to being a valuable resource in your Journey to WOW, Shannon is also a regular contributor to the InterWeave blog (www.wowperformance.com).

Kristy DeNisi

Performance Design and Development

InterWeave’s proven processes for success are brought to life from the design and development talents of Kristy DeNisi. With nearly 20 years of contact center experience, including Operations, Quality Assurance and Training management with such companies as Witness Systems and McKesson, Kristy understands the pain points that our clients face and develops InterWeave consulting and product services that provide solutions and drive change. Kristy attended Irvine Valley College with a focus in Business. Kristy is most proud of how InterWeave WOWs our Customers by asking the right questions, understanding Customer challenges and truly partnering with them to help them achieve success.

Tammy McCall

Project Management

InterWeave is proud of the relationships we develop with our Clients and our dedicated Project Manager, Tammy McCall ensures that you are WOWed every step of the way. Tammy’s dynamic and personable communication style, keen sense of organization, an eye for detail and a firm understanding of the big picture and the results you wish to achieve, make Tammy the perfect liaison for managing your culture change and your Journey to WOW! Tammy holds a Bachelor of Arts in English from Nazareth College and has assisted companies such as GTE and several IBM Business partners in her past Customer support, consulting, marketing and training experience. She is ready to cultivate a relationship with you and your team as you transform your culture and achieve results!