Creating WOW Customer Experiences is the interactive and inspirational training provided to your front line employees to ensure that they understand the desired behaviors that will assist you in achieving your goals. Employees are trained on the specific behaviors of interacting with customers.







These behaviors include:

• Providing a greeting that sounds friendly and sincere by using an inflected tone and appropriate pace.
  
• Verifying the customer to ensure privacy ploicies are followed.
  
• Acknowledging the customers to ensure that relationships are fostered and your customers feel connected and reassured of your commitment to help them.
  
• Probing to uncover needs and guide the communication.
  
• Instilling passion through word choice that is assertive, positive and confident.
  
• Transitioning to additional resources and offering appropriate alternative solutions that will further exceed your customer's expectations.
  
• Summarizing the interaction to continue instilling confidence in your products and services.

Depending on the needs of your business additional behaviors can be reinforced that include using courtesy words, placing customers on hold, using appropriate grammar and pronunciation and other behaviors that will assist your employees in creating a professional and meaningful relationship with your customers.

Creating WOW Customer Experiences is one of InterWeave's signature courses that is customized to ensure that we meet the needs of your business. After we develop your behavioral standards we will ensure that your employees have the necessary and purposeful training and reinforcement to demonstrate these behaviors. We also create this training for face to face customer interactions as well as written communication skills.

InterWeave deploys creative solutions for facilitating the necessary training to your employees based on the hours of your operation, the locations of your employees and the availability of time away from their jobs. Our goal is to drive higher performance and we will work with you to determine the best methods for achieving that goal!