Research and Reviews


CLICK HERE to download the Case Study of Tampa Electric’s Journey to WOW Performance.


“I would like to start this email by stating that I have found your training quite beneficial to the way I am providing feedback to my bankers.   Striving for excellent customer service has always been and continues to be a passion of mine.  Experiencing your class helped me transfer my previous feelings/emotions towards coaching to customer service into words.”

January 2009 Email from a Customer Service Manager with US Bank


“Ms. Kimberly Mitchell, awesome speaker. She was amazing. I learned much from her. Extend the class.”

CS WEEK 2013 workshop participant


“I just wanted to let you know how much I appreciated all your help when you were here.  I loved the refresher course.”

July 12, 2013 Email from a Utility Call Center Lead who attended Coaching to WOW Relationships


“Outstanding. Informative and relevant. Provided great guidance on how we can better manage and make positive changes. Thank you.”

CS WEEK 2013 workshop participant


“Kimberly is very passionate and enthusiastic about what she believes. This class is a definite ‘must’ in the future. Awesome class!”

CS WEEK 2013 workshop participant


“Kimberly did an outstanding job with content and with engagement of the class.”

CS WEEK 2012 workshop participant


“The last two days have been impactful and helpful to all involved.  I have received many positive comments regarding your training style and relevance of the concepts/behaviors.  I’m eager to see how staff and customers respond.”

April 2011 Email from VP Member and Community Services at Connexus Energy


The list of references and testimonials goes on and on… Please contact me if you would like leadership assistance!