About Kimberly Mitchell

Meet Your Corporate Coach

A personal message from Kimberly

I started my career in the call center industry when I was in high school, as a part time job with Blue Cross and Blue Shield of New Jersey.  I discovered very early on that I enjoyed looking for solutions to make transactions more effective and efficient. I was also concerned with turning mere transactions into meaningful conversations that made a difference for the customers and our employees.

After receiving my BA from the College of St. Elizabeth in Convent Station, NJ and advancing my call center career into leadership corporate coachcorporate coaching with TeleSpectrum, I started spending more time focused to understanding behavioral management and how people are motivated to learn.

I continued to grow in my areas of responsibility in the area of corporate coaching with Equifax Credit Card Processing and Promus Hotels.

I launched InterWeave in 2000 with the mission to unite people, identify opportunities, implement change and drive results as a corporate coach to create WOW relationships.

From 2005 – 2009, I published an annual informational and inspirational calendar with tips about growing your communication skills to enhance relationships. In 2008, I published the second edition of Is Your Call Center Really WOW? while also enjoying the writing and publishing of a few Christian children’s books.

I continued to advance my educational knowledge of leadership principles and in 2012 I received my M.A. in Organizational Leadership with a certification in servant leadership. My passion continues to be serving leaders in the capacity of a corporate coach to help inspire leaders to advance their coaching skills.

I completed my Ph.D. in Organizational Leadership in October 2016. My dissertation research was focused to understanding how the relationships between call center representatives evolved with their supervisors and how those relationships influenced the employees sense of workplace flourishing. I continue to immerse myself in various learning initiatives so I can better myself and so that I can best serve my clients as a corporate coach and change agent.  I look forward to speaking with you about your leadership change efforts and sharing ideas for our mutual continued growth and development.