I’ve been receiving quite a few questions/thoughts and ponderings about the heart of customer service. Is it just about putting the customer at the center of your business? Should we just focus on service and everything else will fall into place? Is it about partnering with our customers? What is really the essence of customer […]
Archive | Servant Leadership
A reminder about servant led cultures
I’m here on Sunday afternoon working on a case study and pouring through a few books that I haven’t picked up in a while. Here are a few paragraphs from one of my favorite books – Servent Leadership: A Journey into the Nature of Legitimate Power & Greatness. There is a growing awareness and consciousness […]
Steps to Transforming Your Culture
By Kimberly Mitchell on September 27, 2012 in Blog, InterWeave Articles, Leadership, Servant Leadership
The main question that I have received this week has been, “Now that we understand that we have to change some of our employees’ behaviors in order to be more successful, what methods do we use to get people to change their behaviors?” Here are the first questions that I would like to ask: If […]
San Diego Zoo WOW experience
Last week while I was in San Diego for a Conferences Connect conference, I had an opportunity to take some personal time and go to the San Diego Zoo with my son. Not only was the zoo amazing with all of its beautiful animal arenas, but the staff completely WOWed me. Here is an example […]
Another opinion about listening to complainers
I just finished reading an interesting perspective on listening to complainers found online at the following link: http://www.inc.com/minda-zetlin/listening-to-complainers-is-bad-for-your-brain.html The premise of this article is that listening to complainers is actually bad for your brain and has negative affects on us. Linda interviewed Trevor Blake, the author of Three Simple Steps: A Map to Success in […]
The Seven Habits of Spectacularly Unsuccessful Executives
Here is an article that I think is worth reading… The Seven Habits of Spectacularly Unsuccessful Executives. As I read through this article, I kept coming back to one concept – servant leadership. When we dare to look beyond ourselves and to become true servants of others, we won’t have to worry about falling into […]
Copyright infringement question
By Kimberly Mitchell on November 15, 2011 in Questions from InterWeave Blog Fans, Servant Leadership
I received a great question from a fellow blogger asking, “With so much rich content on your site, do you ever have trouble with copyright infringement?” My quick response to that question is – YES! Intellectual property is difficult to claim and even harder to manage. Most of the time when this happens, I am immediately […]
Building Communities
By Kimberly Mitchell on November 5, 2011 in Books and articles, Communication Behaviors, Servant Leadership
As many of you may know I am completing my master’s degree from Gonzaga and my thesis is focused to how leaders influence the process of restoring justice. We as leaders have a responsibility to build a stronger sense of community within our organizations. It is imperative that we seek opportunities to heal relationships (not […]
A great coach demonstrates humility
A few days ago I provided my list of the perceptions that I feel it takes to be a great leader/great coach. One of the perceptions on my list for being a great leader is humility. Here’s why I believe strongly that great leaders are humble. In order to experience an awestruck moment or to […]
More on time management
Time management seems to be the hot topic these days! I have received many comments and questions about the topic of time management. One of the questions that came my way about this topic of managing time is what I really think the number one time sucker is. After only spending a minute on this […]
