Tag Archives | CS Week

TECO Case Study

Last week I had the pleasure of speaking at CS Week’s conference in Tampa.  In addition to being a college course facilitator again this year, I was excited to have an opportunity to provide information about the performance journey with TECO (Tampa Electric and People’s Gas).  You will find the presentation attached to this post. […]

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Getting Results!

I just returned from the CS Week Conference in Dallas where the Expanding Excellence Awards were announced.  Midwest Energy was awarded the Innovation in Customer Service Award for the incredible results that they have achieved from implementing the Journey to WOW in their contact center.  Candy Riem and Meghan Tarver accepted the award with much […]

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CS Week College Workshop

Thanks to everyone who joined my workshop today at CS Week for Leading an Engaged Workforce.  What a great workshop filled with sharing of ideas,  meeting of new friends and of course ENGAGING with each other about new ways to view the same old topics.  We reviewed: The benefits of an engaged workforce and why it is […]

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