Tag Archives | Customer Service

Do you want to focus on customer service skills? Start with your policies

I’ve received several requests over the past few weeks to conduct training on customer service skills.  Can I do that?  YES- I can definitely do that.  But let’s really understand what we are asking for when we embark on a corporate desire to improve our customer service skills. First… Is your true focus on the […]

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Getting Results!

I just returned from the CS Week Conference in Dallas where the Expanding Excellence Awards were announced.  Midwest Energy was awarded the Innovation in Customer Service Award for the incredible results that they have achieved from implementing the Journey to WOW in their contact center.  Candy Riem and Meghan Tarver accepted the award with much […]

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