Train the Trainer

Training Your Trainers is an important extension of the work that InterWeave launches with your organization. Ensuring that you have a strong process-based training plan in place is critical to sustaining the changes that we initiate within your organization.

Are you experiencing these challenges with your New Hire Training:

  • Do your new hires come out of training and do not seem confident working with your customers?
  • Do your new hires have lower productivity or levels of efficiency than you would like?
  • Do you have new employees coming out of training causing you to ask yourself why they were even hired?

You are not alone and InterWeave is here to help!

These are very common challenges and we have solutions to help you create higher performers. There are several factors that impact the effectiveness and the efficiency of the training and InterWeave assists you in making the necessary changes so that you are assured that new hires will be creating those WOW results that you are looking for.

Here's how InterWeave helps:
  • Training Design
    InterWeave ensures that your training is process based rather than product or system based training. The basic premise behind process based training is that it is not thoeretical in nature or focused to the learning the tools that your organization offers. Process based training is focused to teaching how to successfully execute the tasks that an employee will be performing during their daily responsibilities with you. InterWeave's specialty is redesigning your training so that it is process based.
  • Creative and Strategic Methods
    InterWeave's goal is to ensure that all training activities are purposeful. We want to ensure that your training time (and money) is being well invested. The goal of training is to teach participants how to be top performers. Are your training activities all focsused to helping them perform? While some training activities are fun (playing a game), they are not strategic. InterWeave ensures that all of your activities create the maximum value for your participants as well as for your company. InterWeave's activities are interactive and purposeful to ensure that we achieve the goal that everyone will be the best performer to meet your highest potential.
  • Facilitation Methods
    Trainers must model the desired behaviors and hold everyone accountable to accomplishing the standards. If participants are not demonstrating the desired standards, it is up to the Trainer to ensure that they do! Do the participants need more practice, do they need more examples, do they need more specific direction, or do they simply need someone to tell them that a change is needed. "What you tolerate becomes your standard." Teaching your trainers how to hold participants accountable while still creating a safe and inviting learning environment is a critical skill that successful Trainers must have.
  • Testing Methods
    InterWeave will ensure that there is a testing method in place that truly gauges employees levels of success in their jobs. It is not enough to know that they can answer questions on a test; the real evaluation is whether they can successfully meet the needs of your business and your customers.


InterWeave has many creative ways that we can support the design of your training and the development of your Trainers. We can observe and evaluate your Trainers, review your materials, assist in rewriting exercises or we can completely redesign your entire training. We are flexible to provide you with the levels of services you need to accomplish the goal of ensuring that your employees receiving the training and education they need to be successful!

"While speaking to our contact center leadership team, Kimberly's enthusiastic style, coupled with her simple message about the importance of mentoring and motivating people for success made her instantly credible with our team. Her passion for focusing on the right behaviors hit home to us."
Jean Fichtel
US Bank

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